Draft for legal review. This text is a starting point written for PlayStep's launch and has not yet been reviewed by a lawyer.
Refund policy
Last updated 9 October 2026
Payments are processed by Paddle, our reseller, which issues refunds on our behalf.
- New Pro subscriptions: if PlayStep is not right for you, ask within 14 days of your first payment for a full refund of that payment.
- Renewals: annual renewals can be refunded within 14 days if the workspace has not used Pro features since renewing. Monthly renewals are not refunded; cancel before the next one.
- Overage charges: refunded if they were caused by a billing error on our side.
- Mistaken charges of any kind are always refunded.
To ask for a refund, write to billing@playstep.app from the account owner's email, or reply to your Paddle receipt. Refunds go back to the original payment method, usually within 5 to 10 business days.
Cancelling stops future renewals; it does not refund the current period, which stays active until its end.